West View Water Authority brings clean water to more than 200,000 of our Pittsburgh neighbors throughout Allegheny, Beaver, and Butler counties. We’ve watched them grow from their original Neville Island plant – now processing up to 40 million gallons daily – to include their newer Baden facility with an additional 15 million gallon capacity. Both plants pull water straight from the Ohio River before treating it for your home.
Looking at water safety, West View Water Authority PA has maintained full compliance with all Safe Drinking Water Act standards for 2024. Still, they face challenges just like other local utilities. Starting January 1, 2025, your first rate increase in over five years will take effect, pushing prices up more than 4% to $7.22 per thousand gallons. The good news? This rate sits well below the $10.69 regional average charged by similar providers. Plus, they’ve secured over $13 million in grants recently to fund critical improvements – including water line extensions and replacing those old lead service lines throughout Pittsburgh neighborhoods.
What does all this mean for the water flowing into your home, the bill that arrives each month, and the service you receive? This guide breaks down everything Pittsburgh homeowners need to know about West View Water Authority. You’ll discover exactly what’s coming out of your tap and practical ways to keep those water costs manageable for your family budget.
Getting Started with West View Water Authority
Setting up your water service with West View Water Authority is straightforward and hassle-free. Need to get connected? Simply call their Customer Service team at 412-931-3500 or stop by their main office at 210 Perry Highway, Pittsburgh. If you’re dealing with engineering concerns or need new service connections, their Franklin Park Distribution Center at 2428 Rochester Road in Sewickley is ready to help.
The process starts with filling out an application form – this becomes a binding contract between you and the Authority. Building a new home or need a main line connection? The Engineering Department handles these specialized requests directly at 412-931-3292.
When you apply for service, keep in mind you might need to provide a deposit depending on your situation. After approval, you’ll get their Customer Service Handbook that spells out all their policies and procedures .
Your monthly bill arrives based on actual meter readings or estimates. Each bill breaks down:
- Your water usage since the last reading
- A monthly customer charge (this varies by meter size)
- Any extra fees or adjustments since your last bill
West View Water Authority offers multiple payment options for your convenience:
- Online through their Payment Center
- By mail to their processing center (P.O. Box 6295, Hermitage, PA)
- In-person at their administrative office
- Automatic recurring payments directly from your bank account
Want to pay by credit card? They accept them without additional fees, either online or by phone during business hours (Monday-Friday, 8:00 AM to 5:00 PM). For those late-night bill payments, a night deposit box sits ready at their main office location.
If you’re facing financial challenges, don’t worry in silence. Ask about their assistance program run through Dollar Energy Fund – it’s specifically designed to help neighbors at risk of having their service shut off.
What’s in Your Water? Understanding Quality Reports
Knowing exactly what’s flowing from your taps matters for your family’s health. Every year, West View Water Authority puts together a Consumer Confidence Report (CCR) breaking down what’s in your water. This document gives you a clear picture of what you’re drinking every day.
The federal government doesn’t mess around when it comes to water safety. They require West View and all water providers to test for over 100 potential contaminants in your water. When you get your hands on this report, you’ll find:
- The actual levels of detected substances compared to EPA safety limits
- Details about where your specific area’s water comes from
- Any potential health effects from substances found in your water
- The treatment methods used to clean your water before it reaches your home
Here’s a pro tip from your Premier Pittsburgh plumber: when reading your CCR, pay close attention to two numbers – the “Maximum Contaminant Level” (MCL) and the “Detected Level.” The MCL shows the highest amount allowed by law, while the detected level shows what’s actually in your water. As long as the detected level stays below the MCL, your water meets all federal safety standards.
West View Water Authority goes beyond the bare minimum testing requirements. Their laboratory team runs about 8,000 additional tests every month, checking for bacteria, chlorine levels, cloudiness, and pH balance throughout their entire system.
For Pittsburgh homeowners concerned about specific problems in their water, these reports focus on four main categories:
- Microbial contaminants like bacteria and viruses
- Inorganic compounds including lead, copper, and nitrates
- Organic chemicals from pesticides and industrial byproducts
- Disinfection byproducts that form when chlorine mixes with organic matter
Getting your hands on this water quality report is easy. West View mails printed copies to all customers once a year. They also keep electronic versions available year-round on their website. If you have questions about anything in your report, their customer service team is ready to help Monday through Friday.
If something in your report raises concerns, don’t just ignore it. Consider scheduling a private water test with a certified local laboratory or call us about home filtration options that target specific problems identified in your area’s water. We’ll treat your home’s water just like we’d treat our own.
Smart Tips for Managing Your Water Usage and Costs
Taking control of your water consumption saves money and helps our Pittsburgh environment. Here’s how to keep your water flowing without draining your wallet.
Watch For Leaks Like A Hawk
Did you know that one dripping faucet wastes up to 3,000 gallons of water every year? That’s enough to fill a small swimming pool! For those sneaky toilet leaks you can’t see, drop some food coloring in your tank and check if color shows up in the bowl without flushing. A toilet leak might waste 200 gallons each day – that’s 6,000 gallons monthly disappearing from your home!
Don’t forget to inspect your outdoor spigots and visible pipes regularly for damage. When you spot serious problems, call a trusted Pittsburgh plumber instead of tackling complex repairs yourself. Your home deserves professional care.
Payment Options That Make Sense
West View Water Authority gives you plenty of ways to pay without the hassle:
- Pay online through their Payment Center with zero extra fees
- Mail your payment to P.O. Box 6295, Hermitage, PA
- Stop by in person at 210 Perry Highway during business hours (Monday-Friday, 8am-5pm)
- Use their night deposit box when you can’t make it during regular hours
- Set up automatic payments from your bank account
Help When Times Get Tough
If your budget’s stretched thin, the West View Water Authority Hardship Program through Dollar Energy Fund stands ready to help. Qualifying customers receive up to $200 every six months applied directly to their water bill. The program helps Pittsburgh families with accounts that are already shut off or facing termination, requiring an outstanding balance of at least $100 (just $50 for our seniors).
Winter-Ready Plumbing
When winter hits Pittsburgh with those brutal cold snaps, make sure the areas around your service line entrance, water meter, and interior pipes stay properly heated. If you’re dealing with frozen pipes, first stop any cold drafts, then carefully use a hair dryer to thaw the frozen sections. A little preparation now saves you from emergency calls and potential water damage to your home later.
Smart conservation, quick leak repairs, and using these payment options keeps your water service affordable while supporting responsible water usage throughout our Allegheny, Beaver, and Butler counties.
My Final Thoughts About West View Water Authority
West View Water Authority stands as a trusted name in Pittsburgh water service. Even with the planned 2025 rate increases, they’ve kept costs significantly below what other regional providers charge while maintaining top water quality standards through their strict testing program. Those grant dollars they’ve secured recently – over $13 million worth – show their commitment to keeping our Pittsburgh water infrastructure reliable for decades to come.
Your water service means more than just paying a monthly bill. Taking a few minutes each month to check for household leaks could save you thousands of gallons yearly – good for both your wallet and our region’s water conservation efforts. Add in their flexible payment options, and you’ve got practical ways to manage your household budget without headaches.
For Pittsburgh families, water quality matters most. Those 8,000 monthly tests West View Water Authority conducts bring real peace of mind about what’s flowing through your home’s pipes. Make sure you actually read that Consumer Confidence Report when it arrives – it tells you exactly what’s in your neighborhood’s water supply.
If you’re going through tough financial times, don’t ignore your water bill until it’s too late. The Dollar Energy Fund program can provide real help – up to $200 twice yearly for qualifying households. This keeps the water flowing during temporary hardships for families across our community.
Want another layer of protection beyond what West View Water Authority provides? Request a Free Water Filtration System Estimate from McNabb Plumbing to explore solutions tailored for your home’s specific water concerns. As Your Premier Pittsburgh Plumber™, we’ll make sure your family has the cleanest water possible flowing from every tap.
West View Water Authority has proven themselves a reliable partner for Allegheny, Beaver, and Butler county residents for years. Their commitment to transparency, paired with your smart water management at home, ensures your family enjoys affordable, safe water through every Pittsburgh season – from those freezing January mornings to hot August afternoons.
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Disclaimer: The prices mentioned in this blog are for informational purposes only and our due diligence of calling around. Remember pricing may vary based on location, job complexity, and other factors. Actual costs may differ and are subject to change without notice. For an accurate estimate, please contact a licensed plumbing professional.
Meet the Founders: Melisa and William (Bill) McNabb
William “Bill” McNabb is the co-owner and master plumber of W.J. McNabb Plumbing, a highly respected, family-owned plumbing company serving Pittsburgh, PA, and surrounding communities. With over 40 years of hands-on experience in the plumbing industry, Bill leads the company’s operations and is recognized for his technical expertise, integrity, and commitment to customer satisfaction. Bill holds NASSCO certifications in PACP, MACP, and LACP, ensuring his team adheres to the highest standards in pipeline and infrastructure assessment.
Melisa McNabb is the co-owner and office manager of W.J. McNabb Plumbing. She plays a pivotal role in the company’s daily operations, customer relations, and business development. Melisa is often the first point of contact for customers, ensuring that each client receives prompt, friendly, and knowledgeable service. She is instrumental in upholding the company’s mission of delivering top-rated service and maintaining a seamless experience for both customers and staff.
Location
W.J. McNabb Plumbing operates from their McKees Rocks location, serving homeowners and businesses throughout Pittsburgh and the surrounding communities. Their expert plumbing services and customer care reach neighborhoods across Allegheny, Beaver, Butler, and Washington Counties
Why Trust WJ McNabb Plumbing
You should call W.J. McNabb Plumbing because they treat every customer like a neighbor, showing up promptly, explaining repairs clearly, and always respecting your home and time. Their team is known for being personable, patient, and genuinely caring—whether you’re in a panic with a leak or just need advice, you’ll get friendly, honest service from people who want to make your day easier, not harder. Homeowners consistently praise their professionalism, kindness, and the peace of mind that comes from working with a family-owned business that values relationships as much as results.
Frequently Ask Questions by Residence
How can I set up water service with the West View Water Authority?
To set up service, contact Customer Service at 412-931-3500 or visit the main office at 210 Perry Highway, Pittsburgh. You’ll need to complete an application form, which becomes a binding contract. Be prepared for potential deposit requirements based on your situation.
What payment options are available for my water bill?
West View Water Authority offers multiple payment methods including online payments through their Payment Center, mail payments, in-person payments at their office, a night deposit box for after-hours, and recurring automatic payments from your designated account.
How can I understand what's in my water?
West View Water Authority publishes an annual Consumer Confidence Report (CCR) that details water quality information. This report includes detected contaminant levels compared to EPA standards, source water information, and potential health effects of detected substances.
Are there any assistance programs for those struggling to pay their water bill?
Yes, the West View Water Authority Hardship Program, administered by Dollar Energy Fund, can help eligible customers. The program offers grants up to $200 every six months applied directly to account balances for those facing service termination or with significant outstanding balances.
How often does West View Water Authority test the water quality?
The authority conducts rigorous testing, performing approximately 8,000 tests monthly. These tests check for bacteria, chlorine levels, turbidity, and pH balance to ensure water quality throughout their distribution system.